Before contacting support, please check our knowledgebase for answers to common questions and helpful guides.
BROWSE ARTICLESHave a question? Our support team will be happy to help you out! Either open a ticket or start a live chat with us.
Have a question, and need help? Through this page, you can see all the different ways we can be contacted. Be sure to check out our knowledgebase before contacting support.
One of the quickest ways to contact us. Available from 9:00AM - 12:00PM, 1:00PM - 5:00PM MT (Mon - Fri).
Live chat not available? Submit a ticket! We typically respond within 1 business day. Please provide as much detail as possible so we can best assist you.
CREATE TICKETFor live chat, you'll be connected with a support agent immediately during business hours. For tickets, we typically respond within 1 business day.
Please include your server ID, a detailed description of the issue, any error messages you're seeing, and steps you've already taken to resolve the problem.
To update a previously submitted ticket, please reference your ticket email confirmation and reply directly to that email or log into your account to view your open tickets.
Yes, for critical server issues we offer emergency support. Please submit a ticket marked "URGENT" and our on-call team will be notified.
Our ticket system is available 24/7 for your convenience.
For urgent server issues outside of business hours, please submit a ticket marked "URGENT" in the subject line.
Our monitoring team is available 24/7 to address critical server infrastructure issues.
Our support team is standing by to assist you with any questions or issues you may have.