Lack of help

Since mid day yesterday feb 6 my buddy and i have been trying to set up a modded server. We've both made tickets looked up help online and we even waited for the online chat support to come up but it never did were both getting frustrated because every step forward is 2 steps back and there has been no one available to help

 

Thanx for replying but it seems someone finally got a hold of my friend while i was sleeping